Fulfillment Policy
Profit Zombies
545 Channelside Drive #A2003
Tampa, FL 33602
Email: [email protected]
Phone: 813-945-9454
Introduction
Profit Zombies is a trusted B2B marketing agency that specializes in digital marketing solutions tailored to help businesses across various industries grow and generate new revenue streams. We focus on delivering high-quality services and software solutions that empower our clients to optimize their marketing efforts. Our fulfillment policy outlines how we deliver our services, handle cancellations, manage refunds, and ensure transparency in our operations.
Service Description
We offer a wide range of marketing services, each designed to maximize lead generation and customer engagement. Our primary services include:
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Social Media Marketing Campaigns – Strategically developed campaigns designed to improve brand awareness and drive customer acquisition.
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Performance-Based Lead Generation Programs – Services where clients are only charged based on successful lead generation results.
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Email Marketing Campaigns – Engaging email outreach programs to nurture and convert leads.
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Traditional Mail Campaigns – Direct mail strategies for targeted marketing efforts.
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Website Development – Custom-built websites designed for optimal conversion and brand identity.
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Paid Advertising Solutions – Highly targeted digital advertising campaigns for maximum ROI.
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Software-Based Lead Management – A sophisticated tool to help businesses track and follow up with leads more efficiently.
Fulfillment Process
At Profit Zombies, we ensure that our clients receive high-quality services and have access to the tools necessary for their success. Our fulfillment process is structured as follows:
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Marketing Campaigns & Lead Generation Services: All campaigns are launched on an agreed-upon date as per the client’s contract. Clients will be informed in advance regarding campaign activation and provided with ongoing updates as campaigns progress.
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Software Access & Delivery: Our software solutions are cloud-based, allowing clients to access them from any device. Each client is assigned unique login credentials, and multiple users may be given access depending on the service agreement.
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Performance-Based Services: For clients on performance-based models, billing occurs only when predefined actions or milestones are successfully completed. If results are not delivered, clients are not charged.
Refund Policy
We maintain a structured and fair refund policy to ensure clarity and consistency:
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Non-Refundable Charges: All software-related metered-usage fees (e.g., texting and calling within the platform) are non-refundable. These charges are incurred only when clients use the service, making refunds unnecessary.
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Potential Refund Exceptions: While refunds are generally not provided, we understand that exceptional cases may arise. If a client believes they were billed incorrectly or unintentionally continued a service, they may submit a refund request for consideration. These will be reviewed on a case-by-case basis, but refunds remain infrequent.
Cancellation Policy
Clients can cancel their services in accordance with their agreement. The cancellation process varies depending on the service type:
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Software Services: Clients may cancel at any time. Once canceled, their access is revoked, and they will not incur further charges.
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Performance-Based Services: Since these services operate on a pay-as-you-go model, clients will not have outstanding balances at the time of cancellation. Any payments made prior to cancellation are final and non-refundable.
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Contracted Services: Some services may have contractual obligations that require clients to complete a minimum commitment period or provide a notice period before canceling. If a client terminates their service early, they may still be responsible for payment until the end of their contractual term.
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Month-to-Month Agreements: Many of our services operate on a month-to-month basis, allowing flexibility in cancellations. Clients should refer to their service agreement for specific terms.
Legal & Export Restrictions
Profit Zombies does not provide services to businesses engaged in highly regulated industries, including but not limited to:
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Gambling
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Adult Content
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Cryptocurrency & Financial Speculation
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Other industries subject to extensive legal restrictions We reserve the right to decline service to any business that does not align with our ethical and operational guidelines.
Customer Support Contact
Our dedicated support team is available to assist clients with any service-related inquiries. Clients may contact us through the following channels:
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Email: [email protected] – Our team responds to inquiries within standard business hours.
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Phone: 813-945-9454 – Live support is available during operational hours.
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We do not currently offer live chat support.
Security & Payment Processing
Security is a top priority at Profit Zombies, and we take multiple measures to ensure our clients’ payment and business data remain protected:
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PCI Compliance: All payments are securely processed through Stripe, a fully PCI-compliant payment processing platform.
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Secure Data Handling: We do not store customer payment information. All transactions are processed securely through Stripe and our agreement software during onboarding.
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Website Security: Our website is fully encrypted using HTTPS to protect client data and ensure secure browsing.
Promotions, Discounts, and Trials
Profit Zombies does not offer promotions, discounts, or free trials. All pricing structures are clearly outlined in client agreements to ensure transparency and fairness.
Acceptance of Policy
By engaging with Profit Zombies, clients acknowledge and agree to the fulfillment policies outlined in this document. These policies may be updated periodically, and any revisions will be communicated accordingly. Clients are responsible for reviewing updates to ensure continued compliance with service terms.
For any questions regarding our fulfillment policy, please contact our support team at [email protected] or 813-945-9454.
